Returns & Exchanges

At Lekto Woodfuels, we want to ensure you are completely satisfied with your heating solutions. If you are not happy with your purchase, you can return your unused products within 14 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a return authorization.

2

Prepare the Goods

Ensure that the woodfuels are in their original, unopened packaging and securely stacked on the pallet or in boxes to prevent damage during transit.

3

Schedule Collection

Once approved, we will coordinate with our specialized logistics partners to schedule a convenient time to collect the heavy goods from your property.

4

Receive Refund

After our warehouse team inspects the returned items to confirm they are in resaleable condition, we will process your refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing