Frequently Asked Questions

Everything you need to know about premium sustainable wood fuels

What is the moisture content of your wood fuels?

All Lekto wood fuels are kiln-dried or compressed to have a moisture content of under 20%, ensuring a clean, efficient burn with minimal smoke and maximum heat output.

How long does delivery take within the UK?

We offer standard delivery within 2-4 working days. Express shipping options are also available at checkout for those who need their fuel more urgently.

Are your products compatible with DEFRA-approved stoves?

Yes, our Heat Atoms, Night Briquettes, and Kiln Dried Logs are all suitable for use in multi-fuel stoves, wood burners, and open fires, including those in smoke-controlled areas.

How should I store my briquettes and logs?

To maintain quality, wood fuels must be stored in a cool, dry place away from direct contact with moisture. We recommend keeping them in a garage, shed, or a dedicated indoor log store.

What is your return policy if I am not satisfied?

We offer a 14-day return window. If you are not completely satisfied with your purchase, please contact our customer service team to arrange a return of the unused product for a refund or exchange.

Do you offer bulk buy discounts?

Yes, we provide significant savings on pallet-sized orders and bulk bundles. You can find these discounted rates directly on our product pages.